Marketplace

As a provider, you have two transaction options for receiving payments when a client makes a booking or a purchase from you via the Marketplace:

1. Charge Clients Immediately

2. Charge Clients After Provider Approval

   
   

Charge Clients After Provider Approval

After a client makes a booking/purchase, payment will be placed on hold for up to 7 days. During this period, you have the option to approve the booking/purchase before the client is charged. 

There will be 3 chargeable fees: Stripe’s Payment processing fee, Active Account fee and a Payout fee. 

• Processing fee: 3.4% + SG$0.50 - charged every time when a payment has been made

• Active Account fee: $2 - charged once per month

• Payout fee: 0.25% + SG$0.50 - charged every time money is transferred to your account

Once the booking or purchase is approved, Stripe’s Payment processing fee will apply. Additionally, there are two other charges: an Active Account fee and a Payout fee. If you decide to cancel the booking/purchase after it is accepted and refund the full amount to the client, please note that Stripe processing fees from the original transaction will not be refunded to you. However, since the payment is refunded to the client, the payout fee will not apply.

The Active Account fee is a monthly fixed fee required for processing payments transferred to your account.

If the booking/purchase is not approved within this timeframe or is canceled by you, the order will be deemed canceled without any charges incurred.

For more details on Stripe's processing fees and pricing, please visit Stripe's pricing page.